Consolidated three behavioral health products into a unified platform experience — simplifying care journeys while reducing platform complexity & engineering overhead.

One redesigned screen drove a 79% increase in Behavioral Coaching enrollment, helping route thousands of members into clinically appropriate, lower-cost care.

Consolidated four disconnected systems into two, unifying intake, eligibility, provider matching, and scheduling — cutting call times and accelerating patient access to care nationwide.

Designed a scalable notifications ecosystem spanning 135+ visit types, delivering more timely, personalized communication across all member touchpoints.