Untangling the complexity between people, care, and systems
A glimpse of some of my work
Projects
Some big, some small — here's a deeper look into how I work
Unifying three mental health products
Consolidated three behavioral health products into a unified platform experience — simplifying care journeys while reducing platform complexity & engineering overhead.
AbleTo 🍽️ Deep Dive
Optimizing program enrollment
One redesigned screen drove a 79% increase in Behavioral Coaching enrollment, helping route thousands of members into clinically appropriate, lower-cost care.
AbleTo 🍬 Quick Bite
Building a behavioral health call center
Consolidated four disconnected systems into two, unifying intake, eligibility, provider matching, and scheduling — cutting call times and accelerating patient access to care nationwide.
Optum 🍽️ Deep Dive
Designing scalable, dynamic notifications
Designed a scalable notifications ecosystem spanning 135+ visit types, delivering more timely, personalized communication across all member touchpoints.
CVS Health 🍬 Quick Bite
Cross-functional leadership
Data-informed design
AI-enabled experiences
Enterprise scale
10 years experience
Healthcare specialist
Service design
Product strategy
Systems thinking
What I bring to the table
Good design in complex spaces requires two things that don't always coexist: the patience to understand a system fully, and the decisiveness to simplify it. I've learned to hold both.
My instinct is always to zoom out before zooming in — but I know when to stop mapping and start making. I do the discovery work to set a project up for success, and then bring the same rigor to the design itself. The former ensures the right things get built. The latter ensures they're built well.
Behind the canvas
I started my career in filmmaking, which turned out to be excellent training for product design — the art of storytelling, visual thinking, and crafting experiences for diverse audiences.
After moving to the Bay Area in 2014, I found my way into design and technology and haven't looked back. It's where my storytelling sensibilities meet my systems-driven, pragmatic mind — a discipline rooted in logic more than art, but one where no two design journeys are ever alike.
During different chapters I've lived in Los Angeles, San Francisco, Spain, and Colombia — but these days you can find me in the Green Mountains of Vermont.
Farm stroll at golden hour
Foggy views from Mt. Tam
Dining in Quebec City
Ready to build something together?
I'd love to connect with you!
Untangling the complexity between people, care, and systems
A glimpse of some of my work
Projects
Some big, some small — here's a deeper look into how I work
Unifying three mental health products
Consolidated three behavioral health products into a unified platform experience — simplifying care journeys while reducing platform complexity & engineering overhead.
AbleTo 🍽️ Deep Dive
Optimizing program enrollment
One redesigned screen drove a 79% increase in Behavioral Coaching enrollment, helping route thousands of members into clinically appropriate, lower-cost care.
AbleTo 🍬 Quick Bite
Building a behavioral health call center
Consolidated four disconnected systems into two, unifying intake, eligibility, provider matching, and scheduling — cutting call times and accelerating patient access to care nationwide.
Optum 🍽️ Deep Dive
Designing scalable, dynamic notifications
Designed a scalable notifications ecosystem spanning 135+ visit types, delivering more timely, personalized communication across all member touchpoints.
CVS Health 🍬 Quick Bite
Cross-functional leadership
Data-informed design
AI-enabled experiences
Enterprise scale
10 years experience
Healthcare specialist
Service design
Product strategy
Systems thinking
What I bring to the table
Good design in complex spaces requires two things that don't always coexist: the patience to understand a system fully, and the decisiveness to simplify it. I've learned to hold both.
My instinct is always to zoom out before zooming in — but I know when to stop mapping and start making. I do the discovery work to set a project up for success, and then bring the same rigor to the design itself. The former ensures the right things get built. The latter ensures they're built well.
Behind the canvas
I started my career in filmmaking, which turned out to be excellent training for product design — the art of storytelling, visual thinking, and crafting experiences for diverse audiences.
After moving to the Bay Area in 2014, I found my way into design and technology and haven't looked back. It's where my storytelling sensibilities meet my systems-driven, pragmatic mind — a discipline rooted in logic more than art, but one where no two design journeys are ever alike.
During different chapters I've lived in Los Angeles, San Francisco, Spain, and Colombia — but these days you can find me in the Green Mountains of Vermont.
Farm stroll at golden hour
Foggy views from Mt. Tam
Dining in Quebec City
Ready to build something together?
I'd love to connect with you!
Untangling the complexity between people, care, and systems
A glimpse of some of my work
Projects
Some big, some small — here's a deeper look into how I work
Unifying three mental health products
Consolidated three behavioral health products into a unified platform experience — simplifying care journeys while reducing platform complexity & engineering overhead.
AbleTo 🍽️ Deep Dive
Optimizing program enrollment
One redesigned screen drove a 79% increase in Behavioral Coaching enrollment, helping route thousands of members into clinically appropriate, lower-cost care.
AbleTo 🍬 Quick Bite
Building a behavioral health call center
Consolidated four disconnected systems into two, unifying intake, eligibility, provider matching, and scheduling — cutting call times and accelerating patient access to care nationwide.
Optum 🍽️ Deep Dive
Designing scalable, dynamic notifications
Designed a scalable notifications ecosystem spanning 135+ visit types, delivering more timely, personalized communication across all member touchpoints.
CVS Health 🍬 Quick Bite
Cross-functional leadership
Data-informed design
AI-enabled experiences
Enterprise scale
10 years experience
Healthcare specialist
Service design
Product strategy
Systems thinking
What I bring to the table
Good design in complex spaces requires two things that don't always coexist: the patience to understand a system fully, and the decisiveness to simplify it. I've learned to hold both.
My instinct is always to zoom out before zooming in — but I know when to stop mapping and start making. I do the discovery work to set a project up for success, and then bring the same rigor to the design itself. The former ensures the right things get built. The latter ensures they're built well.
Behind the canvas
I started my career in filmmaking, which turned out to be excellent training for product design — the art of storytelling, visual thinking, and crafting experiences for diverse audiences.
After moving to the Bay Area in 2014, I found my way into design and technology and haven't looked back. It's where my storytelling sensibilities meet my systems-driven, pragmatic mind — a discipline rooted in logic more than art, but one where no two design journeys are ever alike.
During different chapters I've lived in Los Angeles, San Francisco, Spain, and Colombia — but these days you can find me in the Green Mountains of Vermont.
Farm stroll at golden hour
Foggy views from Mt. Tam
Dining in Quebec City
Ready to build something together?
I'd love to connect with you!